QNET Wins Two Global Contact Centre Awards
QNET’s Global Support Centre has bagged two coveted Gold awards in the Top Ranking Performers at the 7th annual Contact Centre World Awards held in Las Vegas, US. Considered the Olympics of the contact centre industry, contestants are judged by industry professionals from around the world and go through a stringent qualification process at the regional level before they make it to the global level.
QNET's Chief of Network Services, Malou Caluza from Hong Kong won the gold for Best Contact Center Executive / Director, while Head of Operations for QNET's Global Support Centre, Pushpalatha Balan from Malaysia, took home the second gold for Best Small Contact Centre (In house).
The Top Ranking Performer Awards are organized by the Global Association for Contact Centre Best Practices and Networking, and are considered by many in the industry as the most prestigious and the only truly global awards and recognition program for the industry.
Earlier this June, QNET bagged nine awards at the Asia Pacific Customer Service Consortium (APCSC) 2011 Customer Relations Excellence (CRE) Awards held in Hong Kong. QNET took home four Corporate Awards – the Global Support Services of the Year (Direct Marketing), Integrated Support Team of the Year (Direct Marketing), Best Use of Knowledge Management of the Year (Direct Marketing) and Contact Center of the Year (Merit) apart from five others in the individual categories.
QNET Chairperson, Donna Imson said that this win is a testament to the company’s continuous commitment to revolutionizing its customer experience.
This recognition on a global platform endorses QNET’s continuous commitment to providing superior services to our millions of customers. These awards are also a recognition of our 24/7 multilingual Global Support Centre in Malaysia at an international level. To have won a gold and ranked No.1 in the world is a huge honour and only strives to encourage our customer support executives to better the standards they have already set.
We have a unique culture at QNET, and when we measure performance, we don't just look at quantity of calls handled, we look at quality, behavior, and professionalism too, Imson said.
QNET's Global Support Centre provides 24/7 support to customers from more than 160 countries in 26 languages.
QNET is a leading Asian direct selling company with upwards of six million customers and independent distributors around the world. Established in 1998, QNET products can today be found in most countries around the world and its online business is driven by an advanced proprietary eCommerce platform.
The Asian-based company retails a diverse range of lifestyle and wellness products around the globe to millions of satisfied customers, while also providing an independent direct selling business opportunity through borderless network marketing. QNET is a member of the Direct selling Association in Malaysia, Singapore and the Philippines.
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