Asian Direct Selling Company, QNET has received the CaseTrust Accreditation certificate under a scheme of joint accreditation between the Consumers Association of Singapore (CASE) and Direct Selling Association of Singapore (DSAS).
This milestone accreditation marks QNET’s strict compliance with good business practices.
The accreditation scheme for direct selling businesses was launched in Singapore last Thursday where 13 other direct selling companies also received their accreditation certificates from Mr Lim Biow Chuan, President, Consumers Association of Singapore and Member of Parliament for Mountbatten SMC.
QNET’s Director of Corporate Affairs, Mr. Zaheer Merchant said consumers now have been given greater assurance especially with the oversight and independence in the processes and review which led up to the issuance of all certificates.
“Our commitment to Case and the DSAS sends a strong signal to consumers. QNET supported the establishment of this accreditation scheme with absolute commitment towards its stand for good and proper business practices within the industry,” added Zaheer.
Companies under the scheme have to give consumers a cooling-off period of seven working days, during which they can seek full refund of any payment without being penalized, produce an order form at the time of sale that clearly states the direct seller’s contact details, and put in place a well-defined system to address conflicts.
Accredited businesses are also governed by the DSAS Code of Ethics which ensures the practice of responsible and ethical selling. Further, companies comply with regulations which regular businesses are bound by, and have guarantees and warranties in place for Singapore.
Internal assessments will be conducted every two years, and an external audit every four years, to ensure compliance. The scheme was first mooted in July 2013 when both associations signed a memorandum of understanding to promote fair and ethical conduct in the direct selling industry and better protect consumers.
CASE and DSAS hope that the CaseTrust accreditation would better reassure consumers of direct sellers, as well as to encourage a set of best practices within the industry that rewards ethical business practices.
As a prominent Asian direct selling company, QNET provides a range of products that are offered through the e-commerce platform by Independent Representatives (IRs) in over 100 countries. The company also has some 25 offices and agencies worldwide, and more than 50 stockists, apart from localized operations or franchisees in a number of countries.
QNET is a member of the Direct Selling Association of Malaysia, the Direct Selling Association of Singapore, Direct Selling Association of Philippines, the Hong Kong Health Food Association and the Health Supplements Industry Association of Singapore among others.
QNET is also active in sports sponsorships around the world, including Formula 1, football, badminton and more, due to the company’s strong belief that the drive, passion and teamwork of sports mirrors that of QNET. For more information, please visit QNET’s website at www.qnet.net
Get more information, facts and figures about QNet, click here for the QNet overview.