This company has no accountability. I tried to cancel shipment. They didnt respond until 3 days later after it had conveniently already been shipped. Now they wont give me a full refund and I had to pay for return shipping. Complaining gets you nowhere as they have no accountability. The customer service team is dismal. They can't get anything right. They offered no solutions or incentives to reorder. They dont care about their return customers. Their policies only protect themselves and leave their customers out to dry. They have dont even have good excuses for not helping. They only hide behind their policies. They have a please excuse our covid excuse. Which basically means you cant complain about not getting your shipment on time but then they also cant stop a shipment.